Support

How can we help?

Stuck in a scene, found a bug, or want your data gone? Write to us here, and a person will reply within two business days.

Write to us

What's it about?

A scene you'd like to practice, a character, or anything that would help you learn.

0 / 5,000

We use what you send only to help you. See the Privacy Policy.

Quick answers

How do I start a conversation?

Open the scenes and tap one. Its preview shows where you are, who you're talking to, and the phrases worth knowing. Tap Start the scene, and the character speaks first. Reply in the box at the bottom and send when it reads right.

Can I speak instead of typing?

Yes: use your phone keyboard's microphone. On an iPhone, tap the microphone on the keyboard (turn on Dictation in Settings, General, Keyboard, if it isn't there). On Android, tap the microphone on Gboard. Set the keyboard to Japanese first, so it writes what you say in Japanese.

Your phone turns your speech into text. Unsubtitled never hears you; it only gets the words you send.

I can't hear the character.

Tap the speaker on any of their lines to play it. If it's still silent, turn up the volume, make sure your phone isn't on silent, and close any other app that's playing sound. A browser sometimes holds the first line until you've tapped something; the speaker plays it any time.

Where did the furigana, romaji, or translation go?

They're in the sliders button at the top right of a scene: switch any of them back on. When one is off, a small button on each line opens it for just that line.

Why did the scene end?

Scenes end the way real conversations do: when you say goodbye, when the two of you head somewhere else, or when it has run its course. Start over for another go, or pick a new scene.

Is it free?

Yes, while we're in early access, with no sign-up. If we ever charge for anything, we'll say so first.

What happens to what I say?

Your conversations are saved as text, tied to an anonymous id for this browser, so we can run the app and make it better. We don't sell them, show you ads, or use them to train AI models. The Privacy Policy has the details.

How do I delete my data?

Choose Delete my data in the form, from the phone or browser you practiced on, so we can find what it saved. Or email support@unsubtitled.com. We'll delete it and write back to confirm, within 30 days.

Rather email?

Write to support@unsubtitled.com. We reply within two business days.

The Privacy Policy and Terms of Service say how we handle your data and what you agree to by using Unsubtitled.